Refund policy

Refund eligibility

You may request a refund if you cancel within the timeframes below and have not substantially consumed live sessions or downloadable packs beyond the allowances stated. Corporate invoices may require the purchasing contact to submit the request.

Timeframe

Full refund requests must reach us at least seven (7) calendar days before the program start date stated on your enrollment letter. Requests received later may qualify only for a partial refund or credit as described below.

Full and partial refunds

Full refund: Eligible cancellations made seven or more days before start, with no attendance and no download of paid self-paced packs.

Partial refund (50% of fees paid): Cancellations between six days and twenty-four hours before start, or after attending no more than one live session of a multi-week studio, provided downloadable materials beyond the session workbook were not retained.

Credit option: Instead of cash, you may receive a credit toward a future cohort within twelve months.

Non-refundable items

Third-party exam vouchers (if ever bundled), completed one-week workshops after the first session begins, custom Practice Cohort design fees already delivered, and bank or FX charges on international wires are non-refundable.

Refund process

Email info@interactivity.digital with subject “Refund request”, your full name, program name, invoice number, and reason. We confirm receipt within two business days and decide within ten business days.

Processing time and method

Approved refunds are returned via the original payment method within fourteen (14) business days after approval. Wire refunds may take longer depending on your bank. We do not refund to a different party without written authorization from the original payer.

Cancellation by Interactivity

If we cancel a cohort, you receive a full refund or a free transfer to a later date at your choice. If we reschedule by more than fourteen days and you cannot attend, you may cancel for a full refund.

Exceptions

Documented medical emergencies or mandatory military service affecting the enrolled individual may receive expanded relief at our discretion. Abuse of the policy (repeated last-minute cancellations across cohorts) may lead to refusal of future enrollments.

Contact for refund requests

info@interactivity.digital · +82-5-667-2946 · Street: 228-6, Yeoheungri, Yulchon-myeon; City: Yeosu-si; State/province/area: Jeollanam-do; Country calling code: +82; Country: Korea.